Shipping & Returns

Shipping Information

Arctic White ships from our facility in Lehigh Valley, PA. We partner with FedEx and UPS to ensure reliable, timely delivery of your precision laboratory equipment.

  • Standard Shipping: 3-5 business days via FedEx/UPS
  • Expedited Shipping: Next-day and 2-day options available
  • Processing: Most in-stock items ship within 1-2 business days
  • Hazardous Materials: Special handling and shipping requirements may apply

International Shipping

We offer shipping to select countries worldwide. International orders require a custom quote to account for shipping, duties, and customs clearance.

  • Contact us for an international shipping quote
  • Customer is responsible for all applicable duties, taxes, and customs fees
  • Delivery times vary by destination country

Order Processing

We process orders quickly to get your equipment to you as soon as possible.

  • Custom Orders: Made-to-order and custom items typically require 2-4 weeks lead time
  • Order Confirmation: You'll receive an email confirmation immediately after your order is placed
  • Tracking: Tracking numbers are provided via email when your order ships

Returns

We want you to be confident in every order. You have 14 days from the delivery date to request a return. To be eligible, the item must be:

  • In brand-new, unused condition
  • Complete with all parts, accessories, and original packaging materials
  • Accompanied by a receipt or proof of purchase

To start a return, contact us at hello@arcticsci.com with your order number. We'll issue a Return Merchandise Authorization (RMA) and instructions on where to ship. Items sent back without an approved RMA cannot be accepted. All returns are subject to inspection to confirm condition before a refund or credit is issued.

Non-returnable items

For safety and quality reasons, the following cannot be returned or exchanged:

  • Opened or used consumables — including tips, films, seals, swabs, and other single-use or sterile products once the packaging seal is broken
  • Custom, special-order, or personalized items
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

If you're unsure whether your item qualifies, contact us before returning it.

Return shipping

For change-of-mind or non-defective returns, the customer is responsible for return shipping costs, and original shipping and handling charges are non-refundable. If the item is defective, damaged, or shipped in error, we cover return shipping in full — see "Damaged or incorrect orders" below.

Restocking fee

Non-defective returns are subject to a 25% restocking fee, deducted from the refund or credit. Choose store credit instead of a cash refund and we waive the restocking fee — the full purchase price is applied to your account. The restocking fee never applies to defective, damaged, or incorrectly shipped items.

Refunds and store credit

Once we receive and inspect your return, we'll let you know whether it's approved.

  • Store credit is applied to your Arctic White account immediately on approval and can be used toward any future purchase across our catalog.
  • Refunds to your original payment method are also available on approved returns and are processed within 10 business days. Your bank or card issuer may need additional time to post it.

If more than 15 business days have passed since approval and you haven't received your refund, contact us at hello@arcticsci.com.

Damaged or incorrect orders

Please inspect your order on arrival. If anything is defective, damaged, or incorrect, contact us immediately at hello@arcticsci.com. We'll cover return shipping, waive any restocking fee, and make it right with a replacement or full refund — your choice.

Exchanges

The fastest way to get what you need is to request a return for the original item and place a new order for the replacement. Once your return is approved, store credit can be applied to the new purchase.

International returns

Orders shipping outside the US and Canada are subject to the same 14-day return window and conditions above. International customers are responsible for return shipping, and any duties, taxes, or brokerage fees already paid are non-refundable.

Statutory rights (EU / UK and other jurisdictions). Where local law grants you a mandatory right of cancellation or return — for example the EU/UK 14-day cooling-off period, or statutory rights for defective goods — those rights apply in full and override anything above that would limit them. For qualifying cancellations the item must be returned unused, complete, and in its original packaging, with proof of purchase.

Questions?

For more information about our shipping and returns policies, or to discuss your specific needs, please contact our team. We're here to help.